Complaints Policy

Introduction

Levendi Investment Management Limited aims to provide the highest possible standards of service to all clients at all times. Consequently, it is always disappointing when a client has cause to complain. We welcome the opportunity to resolve any complaint in a prompt and fair manner.

Should you feel the need to make a complaint please contact us either by email frank.copplestone@levendi-im.com or in writing:

Levendi Investment Management

1 Heddon Street

London, W1B 4BD

We make complaints our highest priority and find that most issues can be resolved in a timely manner. There may be times, if the investigation is complex and / or further enquiries must be made, that the process may take longer. In these circumstances, we shall keep you informed of any progress.

Investigating Your Complaint

Under most circumstances Frank Copplestone, will be handling your complaint and will communicate with you directly.

Levendi Investment Management will send you a written acknowledgement within two working days following the receipt of your complaint. If possible, we will provide a resolution at the same time. If we require more information to resolve the matter we will make a request in writing.

The contents of this website are communicated by, and the property of, Levendi Investment Management Limited. Levendi Investment Management Limited (FRN: 783607) is an appointed representative of Thornbridge Investment Management LLP (FRN: 713859) which is authorised and regulated by the Financial Conduct Authority (“FCA”).

Products and Services

The information contained herein is current at the date of publication, but is subject to change without notice. Levendi Investment Management Limited has expressed its own views and opinions on this website, and these may change without notice. This website is not directed at you if Levendi Investment Management Limited is prohibited by any law of any jurisdiction from making the information on this site available to you and is not intended for any use that would be contrary to local law or regulation. None of the information contained on this website is intended to constitute any offer to sell or an invitation or solicitation of an offer to buy any product or service by Levendi Investment Management Limited and must not be relied upon in connection with any investment decision. Products or services mentioned on this site are subject to legal and regulatory requirements in applicable jurisdictions and may not be available in all jurisdictions. Accordingly persons are required to inform themselves of and observe any such restrictions. Nothing in this website should be construed as investment, tax, legal or other advice.

Risk Warning

Past performance is not necessarily a guide to future performance. The value of investments and the income of any financial instruments mentioned in the website may fall as well as rise, and investors may get back less than the amount originally invested. Fluctuations in exchange rates may have a positive or an adverse effect on the value of foreign-currency denominated securities and financial instruments. Certain investments involve an above-average degree of risk and should be seen as long-term in nature. The investment products and services described in the website may have tax consequences. Any tax reliefs referred to are those currently available and their value depends on the circumstances of the individual investor. You acknowledge that levels and bases of taxation may change, and that Levendi Investment Management Limited does not provides tax advice. You should consult your own tax advisor in order to understand the tax consequences of the products and services described in the website.

Privacy and Data Protection

All information or data sent to Levendi Investment Management Limited via this site, by email or in any other way connected with consulting this site will be handled in accordance with statutory and regulatory requirements. As a visitor to, or person using, this site, you hereby agree Levendi Investment Management Limited and its relevant associated entities may record, retain and process any personal data that relates to you for the following purposes: the management of Levendi Investment Management Limited clients, including new business prospects, management of the contractual relationship, the prevention of irregularities, generating statistics and tests and for marketing purposes for relevant financial products and services. Levendi Investment Management Limited may ask you to provide your name and personal contact details if you wish to access tools and models via this site. Access to personal data gathered via this site is restricted to those persons who require this data in order to carry out their duties. You also agree that this data may be passed on to all entities associated with Levendi Investment Management Limited for the same purposes or to other persons in order to comply with any statutory obligation or in the event of legal interests. You also agree with such notification should the receiving person or entity be located outside the European Union, regardless of whether an adequate level of protection can be guaranteed for personal data in the country of receipt.

Copyright

The copyright and all other rights in all of the material on this website are owned by Levendi Investment Management Limited or the material is included with the permission of the rights owner. The information contained in this website is intended solely for the use of the person who has accessed this information and may not be reproduced, distributed or published to any other person. You may copy material on this website for your own private or domestic use only. All other copying is prohibited.

Links to other websites

On this website you may be offered automatic links to other non-Levendi Investment Management Limited websites. These links are provided only as convenience. Levendi Investment Management Limited does not accept any responsibility for the content of those websites or your use or inability to use such websites, the owners of which do not necessarily have any link, commercial or otherwise, with Levendi Investment Management Limited. The inclusion of any link does not imply affiliation, sponsorship, endorsement, verification or monitoring or approval by Levendi Investment Management Limited of any information contained in any non-Levendi Investment Management Limited website. You should also be aware that the terms and conditions of such website and the website’s statement relating to the collection and use of your personal information may be different from those applicable to your use of this website.

Disclaimer

It is the responsibility of the individual user to consider his or her legal and regulatory position in the relevant jurisdiction, the risks associated with trading such products and to ensure that the use of the content and the subsequent making of any investment does not contravene any such restrictions or applicable laws and regulations of any jurisdiction. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific security, index, report, opinion, advice or other content. This does not exclude or restrict any duty or liability that Levendi Investment Management Limited has to its clients under the Financial Services and Markets Act 2000 (as amended from time to time) or any other regulatory system under the laws of applicable jurisdictions.

Levendi Investment Management Limited, its subsidiaries, associated entities, directors, employees, representatives or suppliers will not be liable, on any grounds whatsoever, contractually or not, for any direct or indirect damage that may arise as the result of it being possible or impossible to gain access to this site, the accessing, visiting or use of this site and/or the information provided, the sending, or receiving of information via this site and/or the operation or non-operation of this site, except in the event of intentional or serious blame on its part. The information contained on this site, including any third party data is published in good faith and Levendi Investment Management Limited believes that the information is accurate at the time of publication but no representation or warranty, express or implied, is made by Levendi Investment Management Limited as to its accuracy or completeness and it should not be relied on as such.

Levendi Investment Management Limited shall therefore have no liability, save for any liability that Levendi Investment Management Limited may have under the UK Financial Services and Markets Act 2000, for any loss or damage arising out of the use or reliance on the information provided including without limitation, any loss of profit or any other damage, direct or consequential. Nor will Levendi Investment Management Limited, its subsidiaries, associated entities, directors, employees, representatives or suppliers be, under any circumstances, liable for any corruption of data that may occur as the result of technical problems (e.g. transmission errors, technical failures, breakdowns, intervention of third parties, etc.) and/or for any damage or loss relating to software or hardware that is the result of any virus, defect or malfunction in relation to access or use of the site.

I certify that I am not a US person. Levendi Investment Management Limited is not registered as an investment advisor with the SEC and therefore this website is neither directed at nor intended for US investors.

Privacy

The purpose of this privacy statement is to explain to you Levendi Investment Management Limited Limited policy with regards to the handling of personal data supplied by you to Levendi Investment Management Limited during the process of using this website.

Our data protection and privacy statement wording is required as a result of data protection laws arising pursuant to a European Union data protection directive. Businesses in European Union countries must comply with national laws enacted in light of their country’s interpretation of the European Union data protection legislation. The legislation seeks to ensure that all personal information held by businesses and organizations is both accurate and suitably protected in order to ensure there is no mis-use of personal data relating to an individual held by the business or organization. Levendi Investment Management Limited intends to process your data by complying with relevant legislation.

Levendi Investment Management Limited kindly requests that you read the privacy statement below which has been included with a view to protecting your personal data.

This website is provided by Levendi Investment Management Limited. When visiting this website and in the course of providing services to you, Levendi Investment Management Limited (“we”, “us” or “our”) may collect personal information about you (“personal data”) either (i) directly when you are asked to provide data (e.g., name, e-mail address and mailing address) or when you email, phone or otherwise contact us; or (ii) indirectly, e.g. via cookies and other technical means to monitor your use of the portal such as access logs, your internet protocol address or profiling to tailor the website to your preferences or to track your use of certain pages of the website, or from third parties who provide us with information about you.

“You” or “your”, in this privacy statement, means you as an individual, rather than any legal entity (such as your employer) which you may represent when you order a service from us via this website.

We may process personal data collected via this website or otherwise for the purposes of administering the website, responding to queries or provide services to you at your request, updating our records and databases, improving the personalization of our services to you, maintaining contact data about you or a third party (for example, your employer), informing you, or enabling third parties to inform you, of features, services, products, fund launches and related information from Levendi Investment Management Limited or third parties which may be of interest to you and otherwise to enable us to perform any agreement with you, your employer or any other relevant third party.

You may be able to update some of the data we hold about you or third parties directly yourself. If you are acting as an intermediary or otherwise on behalf of a third party or supply us with information regarding a third party (such as your employer or a client company), you undertake that you are an authorised representative or agent of such third party and that you have obtained all necessary consents from such third party to the collection, processing, use and disclosure by us of their personal data.

The data may, for these purposes, be disclosed to certain types of staff within Levendi Investment Management Limited’s organization (i.e., staff whose job it is to process your enquiries and orders or otherwise to administer the website, and those staff involved in the provision of Levendi Investment Management Limited services and products which may be of interest to you). Personal data may also be disclosed to a limited number of third parties, such as third party marketing companies to send you information which may be of interest, data processors, suppliers or providers of goods or services.

We have adopted generally accepted standards of technology and operational security in order to protect the confidentiality and security of personal data collected via this website but the nature of the internet is of course such that the data may flow over networks without appropriate security measures and may be accessed and used by unauthorised persons.

Please note that this privacy statement only covers this website and does not regulate the privacy practices of other websites which may be accessible through or linked to this website.

We do not generally seek to collect data about your racial or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual life, criminal record or alleged criminal activity through the website (“sensitive personal data”). We may collect some sensitive personal data incidentally. By providing us with unsolicited sensitive personal data you consent to our using those data for the above purposes.

Cookies

About cookies

Our website uses cookies. You consent to our use of cookies in accordance with the terms of this policy.

Cookies consist of small files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies on this website

We use both session cookies and persistent cookies on this website.

How we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

to recognise your computer when you visit our website;
to track you as you navigate our website, and to enable the use of the some of the features on our website;
to improve the website’s usability;
to analyse the use of our website;
in the administration of this website;
to personalise content on our website for you.

Third party cookies

When you use our website, you may also be sent third party cookies. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;

in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use many of the features of this website.

Deleting cookies

You can also delete cookies already stored on your computer. The method of doing so will depend upon your web browser.

We will not be liable for any loss or damage arising out of or in connection with the use of this site.

(1) I HAVE READ UNDERSTOOD AND ACCEPT THIS DISCLAIMER AND

(2) I CONFIRM THAT I AM NOT A RESIDENT OF THE UNITED STATES AND UNDERSTAND (A) THAT THE INFORMATION THAT FOLLOWS IS ONLY BEING OFFERED TO AND IS ONLY INTENDED TO BE AVAILABLE TO PERSONS WHO ARE NOT RESIDENTS OF THE UNITED STATES AND (B) THAT CET AND ITS AFFILIATES WILL RELY ON THE ACCURACY OF THIS INFORMATION

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Complaints Policy

Introduction

Investigating Your Complaint

Terms of use