Complaints Policy

Introduction

Levendi Investment Management Limited aims to provide the highest possible standards of service to all clients at all times. Consequently, it is always disappointing when a client has cause to complain. We welcome the opportunity to resolve any complaint in a prompt and fair manner.

Should you feel the need to make a complaint please contact us either by email david.stuff@levendi-im.com or in writing:

Levendi Investment Management Limited
Cunard House
15 Regent Street St James’s
London
SW1Y 4LR

We make complaints our highest priority and find that most issues can be resolved in a timely manner. There may be times, if the investigation is complex and / or further enquiries must be made, that the process may take longer. In these circumstances, we shall keep you informed of any progress.

Investigating Your Complaint

Under most circumstances David Stuff, will be handling your complaint and will communicate with you directly. In some circumstances a complaint may need to be referred to Frank Copplestone, our Chairman.

Levendi Investment Management will send you a written acknowledgement within two working days following the receipt of your complaint. If possible, we will provide a resolution at the same time. If we require more information to resolve the matter we will make a request in writing.